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Judy G.
I was raised in South Florida back in the years when it was a peaceful and wonderfully safe place to live. We lived a mile from the beach and could ride our bikes over the intercoastal bridge right to the best beach around. All my years of growing up I was a competitive swimmer and belonged to AAU. I granduated from Florida State University with a BS degree in nursing. I am recently retired but I'm thinking of going back to work to support my hobbies.
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Tuesday, April 24, 2012

TECHNICAL SUPPORT FROM INDIA

This afternoon I took my laptop in for a "tune up" and ended up buying a new wireless all-in-one printer - mainly because it was on sale, but also because my other one was a piece of junk and never worked when I wanted it to.  This cute young man named Kevin installed the printer for me after he worked on my computer, and then sent me home, telling me it was all set to go.  NOT!!  Young Kevin had told me all I had to do was turn it on and sync it to my wireless router.  Naturally, that didn't work at all.  He had not given me the installation CD back when he unpacked the printer, so I didn't know the IP address, or code - nothing.  I spent 2 lovely hours (yes, 2 hrs!!) with this charming young woman in India trying to understand what she was telling me in rapid broken English, until finally, she asked me to just turn my computer over to her - which I gladly did at that point.  Apparently young Kevin had tuned off some things in my computer that were essential to the function of wireless devices, so the printer was not installed correctly at all.  Of course, I didn't have the installation CD (which I WILL retrieve from Kevin tomorrow), so even Miss India couldn't do much for me.  Finally, she went up a level and got her supervisor on my computer, and within 15 minutes I was printing things off on my new printer.  In the meantime, my husband had given up on getting any supper, grabbed a sandwich and went fishing.  It's now 11:30 P.M., and all is well.  To my knowledge, all devices are working normally, and I have spent $260.00 for a $69.00 printer.   Isn't technology wonderful?

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