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Judy G.
I was raised in South Florida back in the years when it was a peaceful and wonderfully safe place to live. We lived a mile from the beach and could ride our bikes over the intercoastal bridge right to the best beach around. All my years of growing up I was a competitive swimmer and belonged to AAU. I granduated from Florida State University with a BS degree in nursing. I am recently retired but I'm thinking of going back to work to support my hobbies.
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Tuesday, October 30, 2012

MY 4 HOUR NIGHTMARE WITH IYOGI!

Yesterday I decided it was time for a computer "tune-up" with iYogi, my online technical support company.  I have a year's subscription with them, and when either of my computers start acting slow or weird, I give them a call in India, Malayasia, or wherever they are.  They take control of my computer, get rid of all the trash files, and Voila!, everything is working better after that - except I still couldn't get my wireless printer to work.  I got connected with them when I was having trouble with my wireless router, and the number to call for tech support was theirs.  At that time I ended up paying $179.00 for a year's contract with them.  This time I forked over $499 for a three year's contract - how stupid am I????  I'm supposed to call them every month so they can clean up my hard drive, and for that kind of money, I WILL call them every month, and they'd better keep my computers working great.  I was on the phone with them while my husband watched an entire football game - that's too long!  I finally told them it was dinnertime in my side of the world, and I had to hang up.  So, a word to the wise - be careful if you get ahold of someone from iYogi support, because it will cost you money!!

Incidentally,  I kept my little baby finch alive long enought to put him in a nest with little finches his size.  So far, he's still in there and doing well.

3 comments:

iYogi- Active Response Team said...

Dear Laura,

We are sorry to hear about your experience with iYogi. Thanks for the message we take feedback very seriously as it helps in our endeavor to continuously improve our services.
We would like to investigate this complaint. So, writing to request you to kindly send an email at iYogicare@iyogi.com with your account information.

Regards,
Customer service team
iYogi

laurakim said...

This is kind of creepy. Is iYogi spying on me or what? What are you guys doing on my blog?

iYogi- Active Response Team said...

Hi Laurakim,

iYogi actively responds to feedback, complaints or suggestions made online. Your online blog is publically available to read and comment on.

Since you have brought an incident to our attention about service levels which are not at par with what we aim for and are known for, we wanted to be able to improve our services by investigating the incident and then applying your feedback.

If you could send an email to iYogiCare@iyogi.com with your account information, we would be much obliged.

Regards
Customer Service Team
iYogi

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